General Terms and Conditions

Ticket Sales Summary

• Tickets are available at the sales kiosk or online via our website.
• Online, you can pay using your preferred payment method.
• At the kiosk, you can pay by debit card, credit card, or cash.
• Cancellation by the guest (client):
  • Up to 2 hours before departure, you may request to reschedule your cruise to another date or time (subject to availability). This must be done by telephone in consultation with us.
  • If Het Sop B.V. cancels (for example, due to bad weather or unforeseen circumstances), the cruise will be rescheduled in consultation or the ticket will be refunded.
  • All cruises are subject to “weather and other conditions”; the skipper and guide decide whether a cruise will proceed.
• You are expected to be at the sales kiosk 30 minutes before the cruise starts.
• Het Sop B.V. offers a spacious saloon, upper deck, and toilets on board.
• Please dress appropriately for the weather.
• There is catering on board, but you may also bring your own food and drinks.

For Your Safety

• Sailing is prohibited in the following cases:
  • Coastal wind warning of 6 or higher (see KNMI.nl/kustdistricten or www.Buienradar.nl).
  • Announcement by management due to organizational or technical reasons.

Privacy

• Your phone number and email address are used to send tickets, reservations, cancellations, or to contact you regarding a cruise.

Full General Terms and Conditions

1. Regular Cruises

• Cruises can be booked for one or more persons, up to a maximum of 32 people per booking.
• Reservations can be made online (up to 1 hour before the cruise) or by phone.
• Registration at the boat is also possible.
• Passengers (including groups) must be present 30 minutes before departure. If you are late, please call us.
• Pets are allowed on a leash.
• Smoking is prohibited on board.

2. Weather Conditions

• In case of weather conditions that hinder or make the cruise impossible, the skipper decides whether the cruise will take place.
• No cruises are held in wind force above 8 Beaufort.
• Even with less wind, the skipper may decide not to sail.
• Force majeure and insufficient participation may lead to cancellation or change of the cruise.

3. Conduct and Instructions

• The skipper may remove passengers who misbehave or are clearly intoxicated from the boat.
• Always follow the instructions of Het Sop B.V. or its staff.
• The skipper may change the route in case of bad weather or obstructions.

4. Delays and Waiting Times

• The boat departs at the scheduled time; for regular cruises, there will be no waiting.

5. Payment

• Group cruises: payment on the day itself, unless otherwise agreed.
• Regular cruises: payment in advance, by card or cash.
• Payments must be made to the bank account of Het Sop B.V. after receipt of the invoice.
• Amounts must be paid in one installment.
• Any collection costs are at the client’s expense.

6. Cancellation by the Client

• Cancellation can be made in writing, by phone, or by email (including the date).
• Upon request, up to 2 hours before departure, the cruise can be rescheduled to another date/time (by phone, subject to availability).

7. Liability of Het Sop B.V.

• Not liable for damage to or loss of the client’s property; all is at your own risk.
• Not liable for injury, except in cases of gross negligence or intent.
• Not liable for damage when boarding the jetty or boat.
• Not liable for delays at departure or during the cruise.
• Liability is limited to direct damages and up to the insured amount or the invoice amount.
• Not liable for lost items.

8. Liability of the Client

• The client is liable for any damage caused by them to property of Het Sop B.V. or third parties.
• Activities are at your own risk.
• The client indemnifies Het Sop B.V. against claims for damages from third parties.

9. General Liability

• No liability for personal injury or damage, except in cases of proven intent or gross negligence.
• Children are the responsibility of parents/guardians and must always be accompanied up to 14 years old.
• No refunds in case of force majeure.

10. Complaints

• Complaints must be submitted in writing (by email) within 2 days after the cruise.
• Verbal or late complaints will not be processed.

11. Safety

• Always follow the instructions of the skipper/guide.
• Failure to follow instructions may result in the cruise being terminated without the right to a refund.
• If the maximum number of passengers is exceeded, surplus persons may be refused.

12. Lost and Found

• Lost items can be handed in to the guide or skipper.
• Het Sop B.V. keeps lost items for a maximum of one month.
• Items can be collected upon showing identification.

13. Applicable Law

• Only Dutch law applies.
• Disputes will be submitted to the competent court in Alkmaar.

Appendix: Additional Sales Conditions and Information

• Tickets are available at the counter or online. Online, you pay with your preferred method; at the counter, you can pay by card, credit card, or cash.
• Cancellation by the guest: up to 1 hour before departure, a new date/time can be arranged by phone (subject to availability).
• In case of cancellation by the guest, administrative costs will be charged (see article 9).
• In case of cancellation by Het Sop B.V. (for example, due to bad weather, unforeseen circumstances, or insufficient participation), the cruise will be rescheduled or the ticket refunded.
• All cruises are subject to “weather and other conditions”; the skipper and guide decide whether a cruise will proceed.
• We wish you a pleasant stay on Het Sop and a wonderful cruise.